Refund Policy

Full reports on Taradisha are digital and are delivered immediately, so refunds are limited to the situations set out below. We apply this policy fairly, and we will always correct our own mistakes.

All prices are in INR and include all applicable taxes. Refunds are made for the full amount you paid for the affected purchase.

Nothing in this policy limits your rights under the Consumer Protection Act, 2019.

If you change your mind, you can ask for a refund of purchased credits that you have not used, within 7 days of the purchase.

Write to us at billing@taradisha.in from the email linked to your account, and mention the date and amount of the purchase. We will check that the credits are unused before approving the refund.

If you have used part of a pack, the refund is not available for the credits that have been spent.

Credits that have been used, and reports or readings that have been unlocked, are non-refundable. Each unlock stays available to you for that person, couple or reading (a Muhurat search for the calendar month you ran it), so it cannot be returned.

Welcome credits and monthly plan allowances are free or included in your plan, and they have no cash value.

If a report fails to open, is not delivered, is incomplete or is not as described on our website after you have spent credits, write to us and we will fix it or restore the credits. If we cannot do either, we will refund what you paid for the credits you spent on it.

If you are charged twice for the same purchase, we will refund the duplicate charge in full once we confirm it.

If a payment fails but money leaves your account, your bank or payment app reverses it automatically within the time limits set by the Reserve Bank of India, usually within one to five working days depending on how you paid, and you do not need to do anything. If it has not been reversed after that time, email us with your payment reference and we will take it up with Razorpay.

If a successful payment does not add credits to your account, tell us and we will add them or refund you in full.

If you did not make or agree to a payment, you can also raise a dispute (a chargeback) with your bank or card issuer. While a dispute is open, the unused credits bought with that payment are put on hold. If your bank refunds the payment, those credits are removed; if the payment is upheld, they return to your balance. Payments are processed by Razorpay, whom you can contact at razorpay.com/support.

You can cancel your Plus or Premium subscription at any time: from your account page (Plan, then Cancel plan), by stopping AutoPay in your UPI or banking app, or by emailing billing@taradisha.in. There is no cancellation fee.

Once you cancel, you keep your plan benefits until the end of the period you have already paid for, and your subscription will not renew.

We do not give partial refunds for the remainder of a billing period that has already started, except where the law requires us to.

Because the monthly allowance is added each month and unused allowance does not roll over, we cannot refund allowance credits that you did not use.

Email billing@taradisha.in from the address linked to your account, and tell us:

•The date and amount of the payment.

•Your Razorpay payment reference, if you have it.

•The reason for your request.

We acknowledge every request within 48 hours and tell you our decision within 7 working days.

Approved refunds are sent to the original payment method, and the money reaches you within 7 to 10 working days of approval. The exact time depends on your bank or card issuer.

We cannot refund to a different card, account or UPI ID from the one used for the payment.

If you are unhappy with a decision, or need help, write to us at support@taradisha.in. If you feel your concern is not resolved, you can escalate it to our Grievance Officer at grievance@taradisha.in. We acknowledge every complaint within 48 hours and resolve it within one month of receiving it.

If you are not satisfied with our answer, you can also contact the National Consumer Helpline (dial 1915, or visit consumerhelpline.gov.in), or file a complaint with the consumer commission where you live or work.